Emergency Communications conducts 12-month training

The Emergency Communications Division is conducting a longer-term leadership course for emergency call center (ECC) supervisors, trainers, and managers that addresses supervision and leadership from personal and holistic perspective meant to enhance leadership through self-care as well as best-practices. The course will start April 15 at CAPCOG, 6800 Burleson Road, building 310, suite 165, in Austin and meet once a month for an 8-hour class for six-months with online activities occurring for 12 months.

“Emergency telecommunicators need to be prepared to take the lead of their ECC and know that supervising can come with many stressors,” said Pamela Frisk, CAPCOG 9-1-1 senior training and public education specialist. “This course gives them physical resources to draw upon while also educating them to becoming better supervisors and trainers so emergency telecommunicators can respond better to callers.”

The course blends learning approaches to discuss topics such as understanding employee resistance, transforming stress into strength, and communication and leadership principles. Those enrolled in the course will receive workbooks and other materials that cover topics such as avoiding burnout, using emotional intelligence, and public speaking. ECC managers and supervisors can register for the course or others at training.capcog.org/by-topic/911-emergency-services.

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